Shipping policy

SHIPPING POLICY
(Applicable Worldwide Under Dutch Jurisdiction – Updated for 2025 Compliance)

1. Processing & Shipping Time

1.1. Made-to-Order Craftsmanship
Each piece is carefully handmade and crafted to order, ensuring the highest quality. Due to this process, please allow up to 14 days for your artwork to be processed before it is shipped.

1.2. Shipping Confirmation & Tracking
Once your order is ready for shipment, you will receive a confirmation email with tracking details. Estimated delivery times vary depending on the shipping destination and potential external factors such as customs clearance or carrier delays.

1.3. Estimated Delivery Times (Subject to carrier availability and logistics)

  • The Netherlands & EU: 3-7 business days after dispatch
  • United Kingdom & Switzerland: 5-10 business days after dispatch
  • United States & Canada: 7-14 business days after dispatch
  • Rest of the World: 10-21 business days after dispatch

These are estimated timeframes and do not account for unforeseen delays (e.g., customs processing, strikes, or weather conditions).

2. Customs & Duties (For International Orders)

2.1. Buyer’s Responsibility for Import Fees
For orders shipped outside of the European Union (EU), buyers may be subject to customs duties, import taxes, and local handling fees, which are determined by their country’s regulations. These charges are not included in the purchase price or shipping fees and remain the sole responsibility of the buyer.

2.2. Customs Processing Delays
We are not responsible for delays caused by customs processing in your country. If your order is held at customs, please contact your local customs office for further assistance.

3. Damaged or Lost Orders

3.1. Damaged Shipments
If your artwork arrives damaged, you must contact us within 48 hours of delivery with the following:

  • Clear photos of the damaged artwork
  • Photos of the packaging (if damaged)
  • Your order number and full name

We will assess the damage and offer a suitable resolution, which may include replacement, restoration, or a refund, depending on availability and severity of the damage.

3.2. Lost Packages
If your package has not arrived within the estimated timeframe:

  • Check your tracking details and contact the shipping carrier for updates.
  • Verify that the shipping address provided at checkout is correct.
  • If your package is still missing, contact us at info@annelottevanthull.com.

Note: We are not responsible for lost packages due to incorrect shipping addresses provided by the buyer.

4. Additional Shipping Terms

4.1. Changes to Shipping Address
If you need to modify your shipping address after placing an order, contact us as soon as possible. Once an order has been dispatched, changes cannot be made.

4.2. Unclaimed or Returned Packages
If a package is returned due to being unclaimed, refused, or an incorrect address, the buyer will be responsible for any re-shipping fees.

5. Governing Law & Contact Information

This Shipping Policy is governed by the laws of The Netherlands, in compliance with international e-commerce and consumer protection standards.

For any further inquiries about shipping, contact us at info@annelottevanthull.com.